OCULUS Customer Service & Ophthalmic Diagnostic Device Support

At OCULUS, Inc., our team delivers exceptional customer service and unmatched product support from 8:00 am to 8:00 pm EST. Eye care practitioners, rely on us for reliable, prompt, and friendly assistance on any of the ophthalmic diagnostic devices in our diverse product spectrum.

Watch the video to meet our experienced OCULUS team dedicated to assisting you with your every need and ensuring a seamless experience with using our cutting-edge products in your practice.

OCULUS Customer Care Team

Customer Care Team

Connect with our Customer Care Team for assistance with sales inquiries, questions about product features and capabilities, support with administrative needs, and getting connected to a regional sales consultant.

Mission Statement: Committed to superior customer experience combining best-in-class communication and ongoing care to assure exceptional satisfaction and success.

Clinical Applications Team

Our Clinical Applications Team assists with implementing your OCULUS device in your practice, onboarding, and providing comprehensive device and software training.

Mission Statement: To ensure patients achieve the best possible outcomes by educating customers and employees on the optimal use of OCULUS devices in any clinical situation.

OCULUS Clinical Applications Team
OCULUS Service Team

Service Team

Our Service Team provides reliable troubleshooting and technical support regarding software updates, service checks, networking, EMR integrations, device repairs, and more.


Focus on Innovation

Continuous Refinement to Achieve a Gold Standard in All Our Ophthalmic Instruments


Finest German Engineering

Over 125 Years of Durable, High-Quality Ophthalmic Diagnostics

Unparalleled Support

Exceptional Customer Service & Unmatched Product Support

OCULUS Service & Support

 Note: We are NOT the manufacturer of Oculus/Meta Quest VR headsets and do NOT provide any service or support!
We are a German manufacturer of high-end diagnostic devices for eye care professionals. 


General Inquiries: sales@oculususa.com

Technical Support & Troubleshooting: service@oculususa.com

Clinical Support & Training: application@oculususa.com

Business hours

Monday – Friday, 8:00 AM – 8:00 PM (EST)

OCULUS Online Support

Team Viewer

Download this software when instructed by one of our service representatives: TeamViewer

Contact us!

Contact us for service and support.

Request supportHotline

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Get in touch with us.

Tel. +1 888 284-8004