OCULUS Customer Service & Ophthalmic Diagnostic Device Support
At OCULUS, Inc., our team delivers exceptional customer service and unmatched product support from 8:00 am to 8:00 pm EST. Eye care practitioners, rely on us for reliable, prompt, and friendly assistance on any of the ophthalmic diagnostic devices in our diverse product spectrum.
Watch the video to meet our experienced OCULUS team dedicated to assisting you with your every need and ensuring a seamless experience with using our cutting-edge products in your practice.
Customer Care Team
Connect with our Customer Care Team for assistance with sales inquiries, questions about product features and capabilities, support with administrative needs, and getting connected to a regional sales consultant.
Mission Statement: Committed to superior customer experience combining best-in-class communication and ongoing care to assure exceptional satisfaction and success.
Clinical Applications Team
Our Clinical Applications Team assists with implementing your OCULUS device in your practice, onboarding, and providing comprehensive device and software training.
Mission Statement: To ensure patients achieve the best possible outcomes by educating customers and employees on the optimal use of OCULUS devices in any clinical situation.
Service Team
Our Service Team provides reliable troubleshooting and technical support regarding software updates, service checks, networking, EMR integrations, device repairs, and more.
Focus on Innovation
Continuous Refinement to Achieve a Gold Standard in All Our Ophthalmic Instruments
Finest German Engineering
Over 125 Years of Durable, High-Quality Ophthalmic Diagnostics
Unparalleled Support
Exceptional Customer Service & Unmatched Product Support
OCULUS Service & Support
Note: We are NOT the manufacturer of Oculus/Meta Quest VR headsets and do NOT provide any service or support!
We are a German manufacturer of high-end diagnostic devices for eye care professionals.
Support
General Inquiries: sales@oculususa.com
Technical Support & Troubleshooting: service@oculususa.com
Clinical Support & Training: application@oculususa.com
Business hours
Monday – Friday, 8:00 AM – 8:00 PM (EST)
OCULUS Online Support
Download this software when instructed by one of our service representatives: AnyDesk
Contact us!
Contact us for service and support.
Request supportHotline
Questions?
Get in touch with us.
Tel. +1 888 284-8004
